Engagement Specialist

Job Summary

Engagement Specialist, responsible for providing exceptional customer service and support to COBRA members in a full-time remote position.

Key Responsibilities

• Deliver exceptional customer service and support to members through phone and ticketing systems
• Process qualifying event notices, election forms, and coverage changes for COBRA members
• Identify and escalate issues for resolution while ensuring timely follow-up with members

Required Qualifications

• 1-3 years of experience in claims adjustment, customer service, or phone support
• Familiarity with insurance practices, including COBRA and HIPAA
• Experience with Alegeus is strongly preferred
• Proficient in Microsoft Word and Excel
• Comfortable working in a remote environment