Engagement Supervisor

Job Summary

A company is looking for an Engagement Supervisor.

Key Responsibilities

• Conduct empathetic outreach to cancer patients and explain behavioral health services
• Supervise and develop a team of Engagement Specialists, providing coaching and performance feedback
• Oversee Patient Relationship Management workflows and collaborate with clinical teams and oncology practices

Required Qualifications

• 5+ years of experience in patient services, care coordination, or member engagement within healthcare settings
• 2+ years of call center or contact center experience
• 2+ years of supervisory or people-management experience
• Experience supporting cancer patients or vulnerable patient groups
• Familiarity with digital platforms and workflow automation