Engineering Application Technician

Job Summary

A company is looking for an Engineering Application Account Technician to support Sunscreen Accounts and provide customer service to service desk users.

Key Responsibilities

• Provide customer service and technical support through various communication channels
• Review, analyze, and resolve service tickets while ensuring timely escalation when necessary
• Collaborate with IT teams for enhancements and perform audits on user permissions

Required Qualifications

• Experience in an IT support role or equivalent education preferred
• Experience managing tickets within a service desk solution preferred
• Application User Database Management experience preferred
• Proficient in Microsoft O365 tools and supporting these applications
• Ability to work in a collaborative team environment