Engineering Leader

Job Summary

To manage and scale multiple product lines in the Voice, BPO, and Workforce Management space, the full-time remote Engineering Leader will oversee the engineering organization responsible for building scalable systems, collaborating with cross-functional teams, and ensuring product evolution meets customer needs.

Key Responsibilities

• Architect and build multi-tenant systems for enterprise customers, ensuring compliance with data residency and isolation requirements
• Recruit, hire, and develop senior engineers while establishing engineering standards and promoting a culture of reliability and customer experience
• Own the engineering for real-time voice pipelines and Agent QA capabilities, delivering rich analytics and optimizing workforce management solutions

Required Qualifications

• 12+ years of software engineering experience, with 4+ years in leadership roles at high-growth startups or top-tier tech companies
• Deep expertise in building real-time, data-intensive systems and scalable multi-tenant SaaS platforms
• Strong foundation in data storage systems and experience with event-driven architectures and stream processing
• Proven ability to hire, develop, and retain high-caliber engineers across multiple disciplines
• Hands-on proficiency with SOLID principles, clean architecture, and design patterns in production code