Engineering Manager

Job Summary

Leading a team of engineers in a full-time capacity, the Engineering Manager will oversee the development of innovative support tools and enhance the fan experience through AI and automation, while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to optimize the support experience
• Own the technical vision for support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the support roadmap with organizational goals

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record of delivering exceptional user experiences in customer support software
• Experience with AI agent optimization and custom tools for support efficiency
• Strong understanding of technology and customer support workflows