Engineering Manager

Job Summary

Leading a dedicated team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance the fan experience through AI-driven solutions while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
• Own the technical vision for SeatGeek's core support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to define the roadmap and deliver impactful features that elevate customer experiences

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering industry-leading user experiences in customer support software
• Experience with AI agent optimization and building custom tools for support efficiency
• Ability to communicate complex technical concepts to non-technical stakeholders