Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and integrations, enhancing fan experiences through AI and automation while working in a flexible environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to deliver high-quality support tools
• Own the technical vision for core support tools and drive the roadmap for enhancing fan outcomes
• Conduct code reviews and provide technical feedback while fostering team development through regular performance evaluations

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience in a management role leading productive engineering teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI-driven customer service tools and workflows
• Ability to communicate complex technical concepts to non-technical stakeholders