Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will guide the development of innovative support tools and enhance fan experiences by managing technical vision, conducting code reviews, and collaborating with cross-functional teams in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
• Own the technical vision for support tools and integrations, ensuring operational excellence
• Provide mentorship and career development support to team members while facilitating collaboration across the organization

Required qualifications

• 5+ years of engineering experience primarily focused on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering industry-leading customer support experiences
• Experience with AI agent optimization and custom support tools
• Ability to communicate complex technical concepts to non-technical stakeholders