Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will drive the technical vision for support tools, enhance fan experiences, and optimize workflows in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to develop and improve support tools
• Own the technical vision and ensure operational excellence across support platforms
• Collaborate with cross-functional teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience as an engineering manager leading motivated teams
• Proven track record in delivering high-quality user experiences in customer support software
• Experience in building and leading lean teams capable of impactful results
• Familiarity with AI agent optimization and support workflows in a marketplace environment