Engineering Manager

Job Summary

The full-time salaried Engineering Manager will lead a team of engineers in developing and optimizing support tools for fans, focusing on enhancing customer experiences through AI and automation, while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
• Own the technical vision for support tools and integrations, ensuring high operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience, with at least 2 years in a managerial role
• Proven track record of leading teams to deliver exceptional user experiences in customer support software
• Experience with AI agent optimization and custom tools for support efficiency
• Familiarity with technologies such as Python, AWS, and customer support tools
• Ability to foster inclusive environments and communicate complex technical concepts clearly