Engineering Manager

Job Summary

Leading a dedicated team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
• Own the technical vision and rapidly build tools that enhance fan interactions and operational excellence
• Collaborate with cross-functional teams to align the support roadmap with organizational goals and provide technical guidance

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience managing engineering teams
• Proven track record in delivering high-quality user experiences in customer support software
• Experience with building and leading productive, motivated teams
• Familiarity with AI tools and customer support workflows