Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will manage the technical vision for support tools and enhance fan experiences through AI-driven solutions in a flexible remote work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to optimize support experiences
• Own the technical vision and rapidly build tools to improve fan interactions and operational excellence
• Collaborate with cross-functional teams to align the support roadmap with organizational goals

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in enhancing customer support experiences in a marketplace environment
• Experience with AI agent optimization and custom support tools
• Strong understanding of technology and customer support workflows