Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and workflows, enhancing fan experiences through AI and automation while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and processes
• Own the technical vision for support tools and integrations, ensuring operational excellence and rapid iteration
• Collaborate with cross-functional teams to align the engineering roadmap with organizational goals and provide career development support to team members

Required qualifications

• 5+ years of engineering experience focused on coding, with 2+ years in a management role
• Proven success in leading teams to deliver exceptional user experiences in customer support software
• Experience in building and managing lean, productive teams in a fast-paced environment
• Strong understanding of customer support tools and workflows, with hands-on experience in AI agent optimization
• Ability to communicate complex technical concepts to non-technical stakeholders effectively