Engineering Manager

Job Summary

Leading a dedicated team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions, while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support workflows
• Own the technical vision for core support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to define a compelling vision that aligns with business goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering high-stakes customer experiences through industry-leading UX
• Experience with customer support experience software in a marketplace product organization is preferred
• Familiarity with AI agent optimization and tools to enhance customer service efficiency