Engineering Manager

Job Summary

Leading a team of engineers in a full-time salaried position, the Engineering Manager will own the technical vision for support tools, enhance fan experiences through innovative solutions, and collaborate with cross-functional teams to optimize support workflows in a flexible remote environment.

Key responsibilities

• Manage and mentor a team of Backend, Frontend, and AI engineers to drive the development of support tools
• Own the technical vision and rapidly iterate on tools to improve fan support experiences
• Collaborate with product and technical counterparts to align team goals with organizational objectives

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience managing engineering teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI optimization tools and workflows for customer service agents
• Strong understanding of technology industry trends and customer support tools