Engineering Manager

Job Summary

The full-time salaried Engineering Manager will lead a team of engineers focused on enhancing fan support tools and experiences, driving technical vision and operational excellence in a remote-friendly environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
• Own the technical vision for support tools and integrations, ensuring high standards of operational excellence
• Collaborate with cross-functional teams to define and communicate the roadmap, while actively participating in the recruitment process

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering impactful customer support software in a marketplace environment
• Experience in fostering collaborative and inclusive team environments
• Familiarity with AI-driven customer support tools and workflows