Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to deliver high-quality support tools
• Own the technical vision for SeatGeek's core support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals and drive continuous improvement

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven ability to enhance customer support experiences in a marketplace product organization
• Experience with AI agent optimization and custom tools for support efficiency
• Familiarity with technologies such as Python, Go, and AWS, among others