Engineering Manager

Job Summary

The full-time salaried Engineering Manager will lead a team of engineers in developing and optimizing support tools for fan experiences, focusing on AI-powered solutions and operational excellence, while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to enhance the support experience
• Own the technical vision for support tools and integrations, ensuring high operational standards
• Collaborate with cross-functional teams to align the support strategy with organizational goals

Required qualifications

• 5+ years of engineering experience, with at least 2 years in a management role
• Proven track record of leading teams to deliver exceptional user experiences in customer support
• Experience in building and optimizing tools for customer support in a marketplace environment
• Strong understanding of technology industry standards and customer support workflows
• Ability to communicate complex technical concepts to non-technical stakeholders