Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development and optimization of customer support tools, enhancing fan experiences through innovative technology solutions in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to improve support workflows
• Own the technical vision for support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align technical and product strategies with business goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering industry-leading customer experiences
• Experience with customer support experience software in a marketplace environment is preferred
• Strong understanding of technology industry tools and workflows related to customer support