Engineering Manager

Job Summary

Leading a dynamic team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
• Own the technical vision for SeatGeek's core support tools and ensure high operational excellence
• Collaborate with cross-functional teams to align the team's direction with organizational goals and drive product initiatives

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record of delivering exceptional user experiences in customer support software
• Experience with AI agent optimization and building tools for customer service efficiency
• Strong understanding of technology industry trends and customer support workflows