Engineering Manager

Job Summary

Leading a dedicated team of engineers, the full-time salaried Engineering Manager will own the technical vision for support tools, enhance fan experiences, and drive efficient support workflows in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
• Own the technical vision for support tools and integrate them with existing systems
• Conduct code and architecture reviews while providing career development support to team members

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering industry-leading user experiences in customer support software
• Experience with AI optimization and building tools to enhance customer service efficiency
• Familiarity with technologies such as Python, AWS, and customer support tools