Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will manage the technical vision for support tools, enhance fan experiences, and drive efficient support workflows in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
• Own the technical vision and oversee the development and integration of support technologies
• Provide performance feedback, career development support, and facilitate collaboration across teams

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering industry-leading user experiences in customer support software
• Experience in building and leading lean, motivated teams
• Familiarity with customer support tools and workflows to guide technology decisions