Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and systems, enhancing fan experiences through AI and automation in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
• Own the technical vision for support tools and integrations, ensuring high operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience managing engineering teams
• Proven track record of delivering impactful customer support software
• Experience with AI tools and workflows to enhance customer service efficiency
• Strong ability to communicate complex technical concepts to non-technical stakeholders