Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will drive the technical vision for support tools and enhance fan experiences through AI and automation while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support workflows
• Own the technical vision for SeatGeek's core support tools and integrations, ensuring operational excellence
• Collaborate with technical and product teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record of delivering high-quality user experiences in customer support software
• Experience with AI agent optimization and custom tools for support efficiency
• Strong understanding of technology industry trends and customer support tools