Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will manage the development of innovative support tools and drive the technical vision for enhancing fan experiences in a flexible work environment.

Key responsibilities

• Manage a diverse team of Backend, Frontend, and AI engineers to optimize support tools and workflows
• Own the technical vision and oversee the development of custom and SaaS support tools
• Collaborate with cross-functional teams to align technical strategies with organizational goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI-driven customer support solutions in a marketplace environment is preferred
• Strong understanding of technology and customer support tools to guide team decisions