Engineering Manager

Job Summary

Leading a dedicated team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
• Own the technical vision for core support systems and drive the roadmap for product enhancements
• Conduct code and architecture reviews while providing mentorship and career development support to team members

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI agent optimization and building tools for customer service efficiency
• Familiarity with technologies such as Python, AWS, and customer support tools