Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions, all while working in a flexible environment that allows for remote or onsite arrangements.

Key responsibilities

• Manage and guide a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
• Own the technical vision for support tools and integrations, ensuring operational excellence across the platform
• Collaborate with cross-functional teams to align the team's direction with organizational goals and facilitate recruitment efforts

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience managing productive engineering teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI agent optimization and building tools for customer service efficiency
• Familiarity with a variety of programming languages and technologies relevant to support tools and workflows