Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to build and optimize support tools
• Own the technical vision for support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience, with at least 2 years in a managerial role
• Proven track record of leading teams to deliver exceptional user experiences in customer support
• Experience with AI agent optimization and custom support tools in a marketplace environment
• Ability to foster a collaborative and inclusive team culture
• Familiarity with technologies such as Python, AWS, and customer support tools