Engineering Manager

Job Summary

The full-time salaried Engineering Manager will lead a team of engineers to develop and optimize support tools, enhance fan experiences, and drive operational excellence in a remote work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to build and iterate support tools
• Own the technical vision for support tools and integrations, ensuring alignment with organizational goals
• Conduct code reviews, provide technical feedback, and support team members' career development

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in enhancing customer support experiences within a marketplace product organization
• Familiarity with AI agent optimization and custom support tools
• Strong understanding of technology industry trends and customer support workflows