Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will manage the technical vision for support tools, drive the development of innovative fan support solutions, and enhance operational excellence in a remote environment.

Key responsibilities

• Manage and mentor a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
• Oversee the technical direction and integration of SeatGeek's core support tools, ensuring alignment with business goals
• Conduct code and architecture reviews while actively participating in feature delivery and team recruitment efforts

Required qualifications

• 5+ years of engineering experience with a focus on coding and software development
• 2+ years of experience in an engineering management role leading productive teams
• Proven track record of delivering exceptional user experiences in high-stakes customer support environments
• Experience with customer support software and workflows, preferably in a marketplace product organization
• Strong understanding of AI tools and their application in enhancing customer service efficiency