Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-powered solutions in a remote-friendly environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
• Own the technical vision and rapidly iterate on tools to improve fan support and operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals and provide career development support to team members

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience in an engineering management role leading productive teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience in building and managing lean teams that deliver impactful results
• Familiarity with customer support tools and workflows to guide technology decisions