Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development and optimization of support tools and workflows, enhancing fan experiences through AI and automation in a flexible work environment.

Key responsibilities

• Manage and guide a team of Backend, Frontend, and applied AI engineers in developing support tools
• Own the technical vision for SeatGeek's core support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals and drive product initiatives

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering industry-leading customer support software
• Experience with AI agent optimization and support tools in a marketplace product organization
• Strong understanding of technology and customer support workflows to inform tooling decisions