Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and workflows, enhancing fan experiences while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
• Own the technical vision for core support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the technical roadmap with organizational goals

Required qualifications

• 5+ years of engineering experience focused on coding, with at least 2 years in a managerial role
• Proven success in leading teams to deliver exceptional user experiences in customer support software
• Experience with AI tools and workflows that enhance customer service efficiency
• Ability to communicate complex technical concepts to non-technical stakeholders
• Familiarity with technologies such as Python, AWS, and customer support tools