Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions, while working in a flexible environment that allows for both remote and onsite collaboration.

Key responsibilities

• Manage a diverse team of Backend, Frontend, and AI engineers to optimize support experiences
• Define and own the technical vision for core support tools and integrations
• Conduct code reviews, provide technical feedback, and support team members' career development

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI tools and workflows to enhance customer service efficiency
• Strong understanding of technology industry trends and customer support tools