Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and AI-driven solutions to enhance fan experiences while working in a flexible environment that allows for remote or in-office work.

Key responsibilities

• Manage and mentor a team of Backend, Frontend, and applied AI engineers to optimize support workflows
• Define and execute the technical vision for support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align on product direction and facilitate effective communication of technical decisions

Required qualifications

• 5+ years of engineering experience with a focus on coding and software development
• 2+ years of experience as an engineering manager leading motivated teams
• Proven track record in delivering high-quality user experiences in customer support software
• Experience with AI tools and optimizing customer support agent efficiency
• Familiarity with technologies such as Python, Go, AWS, and customer support tools