Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will own the technical vision for support tools and drive the development of an exceptional fan support experience in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
• Oversee the technical direction of both custom and SaaS support solutions, ensuring operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals and drive product initiatives

Required qualifications

• 5+ years of engineering experience, with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Demonstrated success in delivering industry-leading customer support software
• Experience in building and optimizing customer support tools, including AI-driven solutions
• Ability to communicate technical concepts effectively to non-technical stakeholders