Engineering Manager

Job Summary

Leading a dynamic team of engineers, the full-time Engineering Manager will own the technical vision for support tools, enhance fan experiences, and drive efficient workflows in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to optimize the support experience
• Oversee the development and iteration of support tools while maintaining operational excellence
• Collaborate with cross-functional teams to align technical and product strategies with business goals

Required qualifications

• 5+ years of engineering experience, with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI agent optimization and custom support tools
• Familiarity with various programming languages and cloud infrastructure technologies