Engineering Manager

Job Summary

Leading a dynamic team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
• Own the technical vision for support systems and drive the development of features that improve fan interactions
• Collaborate with cross-functional teams to align technical direction with organizational goals and facilitate effective communication

Required qualifications

• 5+ years of engineering experience with a focus on coding and 2+ years in an engineering management role
• Proven track record of leading teams to deliver exceptional user experiences in customer support software
• Experience in building and managing productive teams within a marketplace product organization
• Strong understanding of customer support tools and workflows to inform technology decisions
• Familiarity with programming languages and technologies including Python, Go, React, and AWS