Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI and automation in a flexible remote work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
• Own the technical vision for SeatGeek's core support tools and ensure operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering high-stakes customer experiences through effective UX
• Experience with customer support software in a marketplace product organization preferred
• Familiarity with AI agent optimization and custom tools for support efficiency