Engineering Manager

Job Summary

Leading a dynamic team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools, enhance fan experiences, and drive operational excellence in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
• Own the technical vision for support tools and integrations, ensuring high operational standards
• Collaborate with cross-functional teams to align the team's roadmap with organizational goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven success in delivering exceptional user experiences in customer support software
• Experience in building and managing lean, motivated teams
• Familiarity with customer support tools and workflows relevant to the technology industry