Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and systems to enhance fan experiences, while working in a flexible remote environment.

Key responsibilities

• Manage and mentor a team of Backend, Frontend, and AI engineers to deliver high-quality support solutions
• Define and maintain the technical vision for support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals and enhance fan outcomes

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience managing engineering teams
• Proven ability to lead teams in delivering exceptional customer support software
• Experience with AI agent optimization and support agent efficiency tools
• Familiarity with a range of technologies including Python, Go, and AWS