Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will guide the development of innovative support tools and enhance the fan support experience while working in a flexible remote environment.

Key responsibilities

• Manage a diverse team of Backend, Frontend, and AI engineers to optimize support tools and workflows
• Own the technical vision for core support tools and integrations, ensuring high operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals and drive feature development

Required qualifications

• 5+ years of engineering experience, with at least 2 years in a managerial role overseeing productive teams
• Proven track record in delivering industry-leading user experiences in customer support software
• Experience in building and leading lean teams that achieve impactful results in a fast-paced environment
• Familiarity with customer support tools and workflows, particularly in a marketplace product organization
• Strong ability to communicate complex technical concepts to non-technical stakeholders