Engineering Manager

Job Summary

Guiding a team of engineers, the full-time Engineering Manager will oversee the technical vision and development of SeatGeek's core support tools, enhancing fan support experiences through innovative solutions in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to deliver impactful support tools
• Own the technical direction for support tools and integrations, ensuring high operational standards
• Collaborate with cross-functional teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience managing engineering teams
• Proven track record in delivering industry-leading customer support software
• Experience with AI agent optimization and support agent efficiency tools
• Familiarity with various programming languages and technologies relevant to support tools