Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and optimize the fan support experience in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to enhance support tools and workflows
• Own the technical vision for core support tools and integrations, ensuring operational excellence
• Collaborate with technical and product teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience managing productive engineering teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI agent optimization and custom tools for support efficiency
• Ability to communicate complex technical concepts to non-technical stakeholders