Engineering Manager

Job Summary

Guiding a talented team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support experiences
• Own the technical vision for support tools and integrations, ensuring operational excellence
• Collaborate with cross-functional teams to align the support strategy with organizational goals

Required qualifications

• 5+ years of engineering experience, primarily focused on coding
• 2+ years of experience managing productive engineering teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI agent optimization and building tools for customer service efficiency
• Strong understanding of customer support workflows and technology industry standards