Engineering Manager

Job Summary

Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and drive enhancements to the fan support experience in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to build and optimize support tools
• Own the technical vision for core support tools and integrations, ensuring high operational excellence
• Collaborate with Technical and Product teams to align the support experience with organizational goals

Required qualifications

• 5+ years of engineering experience, with at least 2 years in an engineering management role
• Proven track record in delivering industry-leading user experiences in customer support software
• Experience in building and leading productive engineering teams
• Familiarity with AI agent optimization and custom tools for enhancing support efficiency
• Strong understanding of technology industry trends and customer support workflows