Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of cutting-edge support tools and integrations, enhancing the fan experience through AI and automation in a flexible remote work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to drive the technical vision for support tools
• Rapidly build and iterate on tools to improve fan outcomes while maintaining operational excellence
• Collaborate with cross-functional teams to align the support experience with organizational goals and provide career development support to team members

Required qualifications

• 5+ years of engineering experience focused on coding and 2+ years in an engineering management role
• Proven track record of leading teams to deliver exceptional user experiences in customer support software
• Experience in fostering collaborative and inclusive team environments
• Ability to communicate complex technical concepts clearly to non-technical stakeholders
• Familiarity with customer support tools and workflows, particularly in a marketplace product organization