Engineering Manager

Job Summary

To lead the development of innovative support tools, the full-time Engineering Manager will manage a team of engineers focused on enhancing fan experiences through AI-driven solutions and efficient support workflows in a flexible work environment.

Key responsibilities

• Manage a team of Backend, Frontend, and applied AI engineers to optimize support tools and workflows
• Own the technical vision for SeatGeek's core support tools and facilitate collaboration with cross-functional teams
• Conduct code and architecture reviews while providing performance feedback and career development support to team members

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering high-quality customer support experience software
• Experience with AI agent optimization and custom tools for support efficiency
• Familiarity with technologies such as Python, AWS, and customer support tools