Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance customer experiences while working in a flexible environment that allows for remote work.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to build and optimize support tools
• Own the technical vision for support systems and facilitate collaboration with cross-functional teams
• Perform code reviews and provide career development support to team members

Required qualifications

• 5+ years of engineering experience with a focus on coding
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record in delivering exceptional user experiences in customer support software
• Experience with AI optimization and custom tools for support efficiency
• Strong understanding of customer support tools and workflows