Engineering Manager

Job Summary

Leading a team of engineers, the full-time Engineering Manager will oversee the development of innovative support tools and enhance the fan experience through AI-driven solutions, while working in a flexible remote environment.

Key responsibilities

• Manage a team of Backend, Frontend, and AI engineers to develop and optimize support tools
• Own the technical vision for SeatGeek's core support tools and integrations, ensuring high operational excellence
• Collaborate with Technical and Product counterparts to align team goals with organizational objectives

Required qualifications

• 5+ years of engineering experience with a focus on coding and software development
• 2+ years of experience as an engineering manager leading productive teams
• Proven track record of delivering industry-leading user experiences in customer support software
• Experience with custom tools and AI optimization for customer service agents
• Strong understanding of technology industry trends and customer support workflows